Warranty and Claims Processing Analyst (Level 6)

Description

Hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis

The Warranty and Claims Processing Analyst's primary responsibility, in cooperation with Customer Care Aftersales, is to support and improve Global Warranty Management through implementing sound processes leveraging various departments of CCA and ensuring completion of tasks on time.
A critical aspect of this position is to create monthly report metrics. The Warranty and Claims Processing Analyst will work with various CCA positions, such as the National Warranty Supervisor, Warranty Managers, District Managers Aftersales (DMA), Field Service Engineers (FSE), and Customer Quality Engineers (CQE) to ensure Processes and Procedures are met while improving the experience, serving as a key liaison between GM, our Dealer Network and our Customers. A person in this role develops into a key role as a subject matter expert in all aspects of warranty processing and procedures.

As warranty and processing analyst, some of your main activities will consist of:

Monthly Reporting

• Pull data from Warranty toolkit for each dealer to get the labor time data
• Integrate Cognos reports into ad-hoc charts for all operations in Mexico and Central America and Caribbean
• Create Top 50 labor operation report
• Create monthly audit report for Warranty Labor Rate changes
• Create the GM Central America and Carribean Warranty Payment Detail file
• Audit the Warranty Excellence Program for Mexico
• Audit the Service Excellence Program for Central America and Caribbean

Focused Analytics

• Create ad-hoc reports from Warranty data
• Create programming codes for Big Data management (millions of data records)
• Pull and manipulate excel files for warranty data to find transactions patters
• Occasionally pull data for legal requests
• Provide coaching to dealers in terms of Warranty transactions
• Recommends solutions to problems

Process Suspended transactions

• Pull suspended transactions out of warranty system using SAP
• Analyze suspended transactions to determine reason they couldn't be processed
• Have updates done of required and reprocess suspends or reject back to dealer with reason

Track Warranty Spend Objectives

• Track monthly spend and provide weekly tracking
• Contemplate part price increases and warranty labor rate changes into final results
• Search for price reduction in warranty parts or parts that are mostly used to pay warranty transactions

Additional Description

Qualifications
Required

• Bachelor's Degree: Industrial Engineer, Logistics Engineer, Electrical Engineer, Mechatronic Engineer and all Engineering related or Economics.
• Big Data Management: Use of R Studio, Power BI, Knime
• SAP experience
• MS Office applications: Word, PowerPoint, Excel, Outlook, etc.
• Statistical knowledge and data interpretation
• Excellent communication skills and time management
• English level: upper intermediate
• Ability to create budget reports, forecast and track expenses
• Required experience in similar position: 1 to 3 years.

Preferred

• Knowledge and experience in vehicle components and repairs
• Data mining experience
• Field experience with dealers

Competencies

• Strong customer focus
• Results oriented
• Self-motivated and self-directed
• Excellent oral and written communication

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy.

Just so you know...diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

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Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

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