Weekend Claims Handler
Company
Davies
Location
UK
Type
Full Time
Job Description
Position: Fixed Term
Hours: 17 hours per week on a 3 week rolling Rota, hours between 08:00 and 18:30 on Saturday & Sunday.
Successful candidates must be able to commit to Monday - Friday training for the first two weeks.
- Respond to inbound calls from home emergency insurance customers
- Ensuring the correct information gets to the right people, youâll be confident in your written and verbal correspondence and checking policy cover
- Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
- Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors
- Opportunity to multi skill across many insurance product lines
- Your professional and amiable approach.
- Experience in a âFirst Notification of Lossâ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use âsoft skillsâ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Date Posted
12/11/2024
Views
0
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