Welfare Account Manager

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange. 

Job Description

lm group is looking for a well rounded and highly motivated Welfare Account Manager for its Partnership team.

The Partnership team deals with European B2B activities within the lastminute.com group, conveying the travel product through alternative sales channels using the technology. 

For example, propose the travel product as a sales incentive tool, inserting the products in closed platforms dedicated to the well-being of employees and with the travel gift cards.

He/she will act as account manager with the existing welfare partners, establish solid relationships, monitor the performance and identify the best way to boost the partnership’s performances.

He/she will also have to manage the operative tasks to maintain the partnership and to boost it.

The very dynamic environment is really stimulating, but on the other hand requires a strong ability to adapt to specific needs with a positive spirit, to help the team to achieve its goals with a facts based approach.

Key Responsibilities 

• Be aware of market trends and the mechanics of the main partners and competitors, also attending and representing lm.com in industry events

• Finding new partners to include in the network, in Italy and even better abroad

• Analyse the partnerships performance and customer behaviours, defining strategies and actions to be taken to boost the partnership

• Manage commercial negotiations with partners using business presentation to support the purpose

• Establish solid relationships with partners creating a lasting and trusting relationship

• Manage operational tasks to keep the partnership alive and to implement the strategies and actions defined with the partner or internally.

• Collaborate with the various company departments and with the consultants involved, to complete the established project with the aim of boosting the partnership or activating new partners/products.

• Optimise the presence of lastminute.com products within the partner's marketplace in compliance with the company brand guidelines

Qualifications

Essential

• At least 3-5 years of experience as account manager;

• Previous experiences in welfare companies

• Experience in the digital environment 

• Strong commercial skills and a mentality focused on achieving objectives

• Proactive in create business presentations

• Strongly analytical mindset 

• Fluent in English

• Degree

Abilities/qualities 

• Teamwork aptitude and ability to influence other colleagues to bring them on board the projects

• Ability to work in a digital and developing environment, and whose dynamics and guidelines can change very quickly

• High learning speed and aptitude also for back office work

• Ability to manage independently organise work and to create structured processes for business management

Additional Information

What we offer

By joining our company, you will have the chance to:

• Join a dynamic team in an inclusive-international environment
• Grow thanks to the career journey and our internal mobility perspective
• Manage your own schedule thanks to the flexible start and end of the working day
• Work a shorter working week (36h), of which 4 hours on Friday morning
• Get focus time for learning, development and deep work on Friday mornings
• Work partially or fully remote according to local laws
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners