WFM Solution Consultant II

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

About the Role:

As a Solution consultant, you will have the opportunity to implement UKG solutions through listening, understanding, advising, and interpreting customer requirements; designing and building an appropriate solution; supporting testing and final deployment. All this underpinned by strong communication, teamwork, effective time management and an ability to work within a methodology.

Duties and Responsibilities:

• Implement the solution and deploy it on the customer's premises

• Lead and actively participate in Client Configuration design, build, test and deployment activities

• Work closely with other resources on new client implementation, upgrade, and change order projects

• Proactively consult on best practice methodology, configuration design and build activities to ensure client success

• Solution presenting

• Drive all client system requirements and collaborate with client and resources for project related decisions

• Utilize technical ability to prioritize issues and respond appropriately to multiple critical situations

• Research application questions by setting up scenarios and testing the application

• Analyze customer configurations and resolve or work around set up issues

• Provide significant transfer of product knowledge to our customers

About You:

• Bachelor's degree or equivalent work experience

• Experience working with client/server and/or Web Based technologies, integration or implementations of Cloud based systems

• Excellent technical understanding of Operating Systems, networking technologies, software applications and communication protocols

• Consulting / customer interface experience

• Strong communication skills (oral and written) to collaborate and work effectively in a team

• Well organized, ability to work within a methodology

• Fluent in both written and oral German and English

• Experience in Workforce management software applications implementation is advantageous

• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems is a strong plus

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]