Wireless Engineer

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Serves as wireless engineer by exhibiting expertise within the ratified IEEE 802.11 WiFi standards that encompass the ISM band frequencies and technologies that provide wireless mobility across LAN infrastructure. This position will primarily be focused on working with one of Zayo's large customers in Tampa to maintain and administer all aspects of their WLAN. This position also works closely with ENA's contractors, field operations, network engineering, product architects, product manager, and Customer Technical Assistance Center (CTAC) to ensure ongoing effective operation of wireless solutions in all markets.
Primary Responsibilities:

• Perform onsite RF surveys to determine AP placement and design for customer deployments. Document all RF and equipment settings during the survey for use during activation. Work with onsite cabling engineer on cable runs, MDF/IDF locations and switching needs.
• Implement and oversee system configurations to support customer requirements relating to ENA Air deployments. This includes interacting directly with customers to verify requirements and integration into local networks with a variety of possible local architecture environments.
• Provide support and design elements to integrate ENA Air into customer local LAN infrastructure with strong ability to navigate switch, routing, security (firewall, filtering), security policy (802.1x, WPA, WPA2, RADIUS, LDAP), and onboarding techniques and configurations.
• Provide troubleshooting and escalation support for the CTAC to quickly resolve customer incidents in an effective manner while communicating directly with customers and CTAC team members.
• Work in participation with product manager and system architects to implement best practice changes, product developments, and future capabilities to accommodate ongoing changes and needs of the ENA customer.
• Support network engineering with abilities to configure routing and switching across ENA Air equipment and premises routing equipment owned and operated by ENA engineers
• Coordinate and communicate among multiple teams not limited to Implementation Project Managers to ensure success of an overall project or installation.
• Interface with customers while on site and provide detailed feedback to other internal teams about customer expectations and requirements for ENA Air Wi-Fi installation and service
• Maintain keen and up-to-date knowledge of Wi-Fi protocol, authentication, and encryption standards as well as RF design, as those protocols evolve and change over time
• Act as subject matter expert regarding ENA Air managed Wi-Fi service in particular and Wi-Fi technology in general

Minimum Expectations of a Professional:

• Occasionally coaches, instructs or assists others in area of expertise
• Improves performance impact through personal growth in knowledge and expertise
• Personally seeks continuous improvements in own job performance to contribute positively to department service excellence objectives and customer service.
• Impact directly supports ENA achievement of short term and long term success

Qualifications

• Five or more years working within the IEEE 802.11 WiFi industry with active participation in configuration, site survey, troubleshooting and implementation of a broad range of projects in scope and size.
• Must have experience with Aerohive and other vendor equipment a strong recommendation as well as implementing controllerless (network manager) WiFi designs.
• Experienced working with various switching infrastructure implementing 802.1Q VLAN configurations to support the WiFi network. Cisco, HP and other carrier class switching experience recommended. Experience with routing topologies, subnetting, interior gateway protocols (OSPF, EIGRP, static) highly recommended to implement full featured systems with NAT, DHCP, VLSM addressing. Experienced with command line (serial connection) configuration within devices with strong ability to navigate Cisco IOS.
• Must be experienced working with multiple site survey methodologies and testing equipment including Ekahau, Fluke or other testing devices and interfaces. Able to read heat maps and survey reports as well as generate each as necessary utilizing provided site survey tools.
• A valid driver's license is required. Travel 50-70% of the time. Travel to customer locations 2-3 days per week on average.

Base pay range: $75,500- $110,660, commensurate with experience.
#IndeedC
#LI-SM
Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.