Workforce Performance Metrics Analyst - MI - Singapore

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team :
As a Workforce Performance Metrics Analyst, you will play a vital role in translating our business strategy into actionable workforce performance measurements. Your responsibilities will include breaking down each performance metric into its contributing factors, conducting in-depth vertical and horizontal cross-metric analyses, and recommending improvement opportunities. To excel in this role, you must possess the ability to think strategically, align workforce management initiatives with long-term business objectives, and anticipate future needs and challenges. Your expertise in continuous improvement methodologies and proficiency in data analysis and workforce analytics will be crucial for driving process optimization and efficiency gains in our workforce management practices.

Responsibilities :
1. Performance Metric Alignment:
- Collaborate with senior leadership and departmental managers to translate our business strategy into clear and meaningful workforce performance measurements.
- Ensure alignment between performance metrics and organizational objectives.
2. Contribution Factor Breakdown:
- Break down each performance metric into its contributing factors, identifying key drivers that influence workforce performance.
- Develop a comprehensive understanding of the components that impact performance outcomes.
3. Cross-Metric Analysis:
- Conduct vertical and horizontal cross-metric analyses to identify correlations, trends, and insights within our performance metrics.
- Collaborate with teams to gain a holistic view of workforce performance.
4. Improvement Recommendations:
- Recommend improvement opportunities based on performance metric analyses.
- Develop actionable insights and strategies to enhance workforce efficiency and effectiveness.
5. Strategic Alignment:
- Think strategically and align workforce management initiatives with long-term business objectives.
- Anticipate future workforce needs and challenges, ensuring proactive workforce planning.
6. Continuous Improvement Expertise:
- Apply continuous improvement methodologies, such as Lean and Six Sigma, to drive process optimization and efficiency gains in workforce management practices.
- Lead process improvement initiatives and collaborate with cross-functional teams.
7. Data Analysis and Insights:
- Utilize your proficiency in data analysis and workforce analytics to derive insights from various data sources, including demand forecasts, capacity utilization, scheduling data, and performance metrics.
- Present data-driven insights to stakeholders in a clear and actionable manner.

Qualifications

Minimum Qualifications :
- Bachelor's degree in Business Administration, Data Analytics, Industrial Engineering or related field, advanced degree is a plus.
- Familiar with policy planning, X matrix, and improvement methods.
- Experience in job performance indicator analysis or related role.
- Possess strong analytical skills in data analysis and work force analysis.
- Understand continuous improvement methodologies (e.g., Lean, Six Sigma) and their application in work force management.

Preferred Qualifications :
- Familiarity with work force management systems and tools.
- Experience in cost savings management projects or programs.
- Experience in statistical analysis and modeling.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.