Workplace Food & Catering Manager, San Francisco

The Community You Will Join:

The Workplace Experience team is dedicated to supporting our global offices through managing office operations and providing workplace hospitality services, including food and event operations. Our workplace food and catering program is an important aspect of the workplace experience and is essential to fostering connection and community, sparking collaboration and enabling productivity, and supporting a broad range of events. Delivering a seamless hosted experience in our offices, for both daily users and event attendees, is a primary focus of the Workplace Experience team, partnering closely with Employee Engagement, the Admin Community, Affinity Groups, Diversity & Belonging, Information Technology (IT), and Security to deliver on this experience. 

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The Difference You Will Make:

You will be responsible for managing the day-to-day food service operations and overseeing all food service vendors in the San Francisco office. You will work with the local Workplace team and other local cross-functional office operations partners to support the creation and implementation of a robust and upleveled food and catering program. Enhancing the hospitality experience of our food service and building a program with the future in mind are key to the success of this role. This role is right for you if you have a passion for hospitality, a strategic vision for food service and event catering in a corporate office setting, and a broad depth of expertise in the industry. 

A Typical Day:

• Evolve the office food program and catering services to align with the shifting office and event operations, social gatherings, and workplace programming.   
• Oversee continuous adjustments to the program to ensure it enhances culture, sustainability, wellbeing and inclusiveness, always with a focus on both the employee experience and visitor experience.
• Build and maintain relationships with local food vendors, and oversee the onboarding of select vendors, to maintain an active and robust list of suppliers to be leveraged as needed and in support of the program evolution. 
• Manage the food budget, identifying opportunities for process improvements and cost savings.
• Closely monitor the catering program to ensure effective operations and processes are in place, work with the events teams to make adjustments and implement improvements as needed.

Your Expertise:

• 8+ years of experience in the food service industry.
• Relevant experience managing programs in food and event catering services within a corporate company required.
• Proven organizational skills, ability to prioritize in order to meet deadlines and provide high quality service to clients.
• Business acumen specific to managing budgets, detecting anomalies, and forecasting. 
• Examples of  strong customer service and hospitality experience.
• Proven track record of establishing relationships across functions and with both internal and external partners.
• Strong analytical, conceptual thinking, strategic planning, and execution skills.
• Knowledge of food industry best practices.
• Passion for events and hospitality.

Your Location:

This position needs to be based in the San Francisco office 40 hours a week, or as required by the business needs for the role.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.