Front Desk Associate - Unaccompanied Housing

Summary This position is located at the Unaccompanied Housing operation of Joint Base Pearl Harbor-Hickam, Hawaii. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. **Clerical and cash handling experience required, lodging front desk and/or reservation experience preferred**ALL APPLICANTS MUST CURRENTLY RESIDE ON THE ISLAND OF OAHU. Requirements Conditions of Employment Must pass all applicable records and background check. Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment. Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: FACTOR 1. KNOWLEDGE REQUIRED BY THE POSITION Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Ability to handle, control, and account for large amounts of cash. FACTOR 2. SUPERVISORY CONTROLS The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done; the limitation, quantity, and the priority or deadline of assigned work tasks. Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions. FACTOR 3. GUIDELINES The incumbent works under normal supervision. Incumbent isexpected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. The leader/supervisor will provide suggestions for handling unusual situations. FACTOR 4. COMPLEXITY The operation conducts business 24 hours a days, 365 days a year. Customer service is of the foremost importance in this position. Front desk personnel work various shifts. The incumbent, over a period of time, will be required to work each shift and must be trained to accomplish a variety of tasks. FACTOR 5. SCOPE AND EFFECT The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members. FACTOR 6. CONTACTS Contacts include regional staff, all department heads, lodging staff and tenant commands, especially those tenant commands personnel residing in the lodging facilities. Some contact with contractors, vendors and representatives of private industry. FACTOR 7. PURPOSE OF CONTACTS Contacts are made to coordinate and/or obtain information relating to the front desk operation. Education This position does not have a positive education requirement. Additional information Salary is dependent on experience and/or education. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct. Read more Benefits Review our benefits