Audio Visual Service Manager

Company Overview Nfinity Global Inc. is a leading provider of IT services that help organizations build and operate optimal IT environments. With a focus on aligning IT solutions with organizational growth, we offer a range of tailored services to ensure exemplary support for our clients worldwide. Summary We are seeking an Audio Visual Service Manager to join our dynamic team at Nfinity Global Inc. In this role, you will be responsible for implementing and maintaining audio-visual technology solutions that meet our clients' needs. Your expertise will play a crucial role in enhancing communication and collaboration through effective AV systems. Primary Responsibilities: Project Management Oversee AV technology design in IT led and Facilities Management led projects. Provide budgetary estimates and quotes to meet the needs of service owners and the University community. Oversee AV technology implementation in IT led and Facilities Management led projects. Serve as the Project Manager for primarily AV-related design and implementation projects. Obtain outside consultation and deployment assistance from contractors as needed. Service Management Develop workflows, processes, and other documentation to proactively facilitate ongoing support and maintenance activities. Oversee IT' daily response to all customer tickets related to AV. Gather assessment data to ensure services are being effectively delivered and managed; monitor customer tickets with care and oversight of the end-user experience. Demonstrate continuous improvement. Manage 3rd party warranty and service contract activities. Supervision Lead and manage direct reports by providing guidance, support, and performance feedback to assure goals, programs, activities, and personnel practices foster a positive and productive work environment. Complete performance management activities in a timely manner, offering constructive feedback and developing improvement plans. Oversee the work of staff to ensure documented standards are followed and work quality is high Empower direct reports to take initiative, communicate effectively, and ensure consistent work Standards and Design Lead the development of design and implementation standards for common AV deployments; document the standards, including diagrams, and update as needed. Work closely with other IT managers, stakeholders, and Facilities Management to understand the needs of the University community and provide knowledge, leadership, and vision. Assist other IT managers in developing their strategic goals and roadmaps related to spaces and services incorporating AV technology. Stay abreast of industry trends and changes in AV technology. Create and maintain system diagrams for all non-standard configurations including those in Athletic facilities, event spaces, and specialized classrooms and labs. Asset Management and Budgeting Ensure that practices and procedures are in place and followed to ensure that all AV components, both stored or deployed, are accurately reflected in the inventory management system. Annually revise the 5-yr budget plan for replacement of aging technology. Prepare budgetary estimates for projects. Develop strategies stocking spare components in support of operational needs. Functional and Supervisory Relationships: Reports to: Director, Client Support Services Supervises the following positions: AV Specialist AV Specialist AV Engineer Interacts with: IT Managers, especially for Teaching and Learning, Communication and Collaboration, and Research Services. Facilities Management Job Requirements: Excellent interpersonal and oral and written communication skills. Ability to organize work, prioritize tasks, and manage multiple and changing priorities, ensuring timely delivery, high quality, and attention to detail. Ability to engage with customers to analyze, document, and translate business requirements into effective technical designs, workflows, business processes, and specifications. Ability to work collaboratively with cross-functional teams and communicate technical details effectively to non-technical stakeholders. Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. Report to campus in-person. This position is not eligible for telecommuting. Requirements: Minimum Qualifications: Bachelor's degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization. 5 years' experience installing, troubleshooting and documenting the installation of AV technology in classrooms or conference rooms. 3 years' experience supervising a team responsible for AV technology installation. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: Experience designing, creating configuration files, and documenting user interfaces for Crestron touch panels. Experience designing, creating configuration files, and documenting user interfaces for Extron touch panels. Experience developing schematic or other appropriate documentation. Project management experience. Experience installing AV technology in an educational institution. Working Environment: Typical office environment- this position also requires work in classrooms, conference rooms and other locations where workstations, AV, network, etc. are installed. Job Type: Full-time Pay: From $125,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Monday to Friday Ability to Commute: • Milpitas, CA 95035 (Required) Ability to Relocate: • Milpitas, CA 95035: Relocate before starting work (Required) Willingness to travel: • 25% (Preferred) Work Location: In person