Bed Registry Business Analyst

Position Summary: The Business Analyst for the Centralized Bed Registry platform will play a critical role in supporting the development, implementation, and ongoing optimization of the registry. This position will serve as the main point of contact for gathering business requirements, ensuring the system meets the needs of all stakeholders, and facilitating communication between technical teams and end users. The Business Analyst will work closely with healthcare providers, internal staff, and other stakeholders to ensure smooth operations and alignment with the goals of the platform. This is a grant funded position. The role involves deep engagement with the platform’s features, including analyzing data related to bed availability and ensuring that the system can handle the dynamic needs of behavioral health services. This position will require excellent communication skills, an understanding of healthcare data systems, and the ability to translate business needs into technical requirements that support the system’s growth and efficiency. As the main contact for requirements gathering, the Business Analyst will play a pivotal role in making informed decisions that impact the delivery of behavioral health services. In addition to supporting development initiatives, the Business Analyst will ensure that the platform meets all regulatory and operational standards. This includes making sure the system provides secure and efficient access to bed availability information, as well as supporting the integration of external systems. The role will contribute to key strategic decisions that directly impact service delivery and operational efficiency for Medicaid-eligible individuals in the behavioral health sector. Duties and Responsibilities: • Act as the primary liaison between business stakeholders and the technical developers for the Centralized Bed Registry platform. • Gather, analyze, and document business requirements from various stakeholders, including providers, DBHIDS staff, and system users. • Collaborate with stakeholders to define functional and non-functional requirements that align with the operational goals of the registry. • Translate business needs into clear, actionable technical specifications. • Participate in user acceptance testing (UAT) to ensure the platform meets business requirements and delivers value to stakeholders. • Monitor the ongoing performance of the registry platform and propose improvements based on feedback and data analysis. • Support the development and maintenance of user guides, training materials, and documentation for end-users and stakeholders. • Facilitate communication between technical teams and non-technical stakeholders to ensure mutual understanding and alignment on project goals. • Contribute to the preparation of regular reports and updates for senior management on platform performance, usage metrics, and operational efficiency. • Provide continuous feedback and support to ensure that the platform meets the needs of its users, particularly healthcare providers and DBHIDS staff. Mentor and guide other staff within the unit, providing technical expertise and promoting best practices. • Effectively communicate complex data findings to both technical and non-technical stakeholders, making data-driven insights accessible to all. Skills Required: • Strong experience in business analysis, particularly in the healthcare or behavioral health sectors. • Proficient in gathering and documenting business requirements, creating functional specifications, and facilitating user acceptance testing. • Knowledge of healthcare data systems, including Electronic Health Records (EHR), and their integration with external platforms. • Experience working with data analysis tools to assess platform usage, performance, and operational efficiency. • Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. • Solid understanding of regulatory standards such as HIPAA, particularly in the context of data security and privacy. • Detail-oriented with a focus on data integrity, accuracy, and ensuring the quality of platform outputs. • Ability to prioritize tasks, manage time effectively, and work on multiple initiatives simultaneously in a dynamic environment. • Experience with reporting and analytics tools to track system performance and support data-driven decision-making. • Proven experience in data analysis, preferably in a senior or lead role. Education and Experience: • Bachelor’s or Master’s Degree in Business Administration, Healthcare Administration, Data Management or a related field, or equivalent practical experience. • At least 3 years of experience in business analysis, with a focus on healthcare systems preferred. • Proven experience in gathering and documenting business requirements, translating them into functional specifications, and collaborating with cross-functional teams. • Experience in data analysis and reporting. • Project management experience or experience working closely with project managers. Physical Demands: Ability to physically perform duties and work in the environmental conditions required, such as maneuvering in office space, reaching file cabinets, faxing, and the ability to use a copier when necessary. Must be able to sit for up to 2 hours viewing a computer monitor and using a keyboard and mouse to perform data entry functions. Able to travel locally via public transportation and on foot from 123 South Broad Street to 1101 Market Street, 801 Market Street, and other destinations as needed. B Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law. Job Type: Full-time Pay: $75,000.00 per year Benefits: • 403(b) • Dental insurance • Family leave • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid sick time • Paid time off • Parental leave • Professional development assistance • Retirement plan • Tuition reimbursement • Vision insurance Schedule: • Monday to Friday Application Question(s): • What are your salary requirements? • Do you live within 60 miles of the city of Philadelphia? • Have you ever worked for PMHCC or one of its affiliate? If yes, where, when, and what position? Education: • Bachelor's (Required) Experience: • Business analysis: 3 years (Required) • Project management: 1 year (Required) Work Location: In person