BMC Helix ITSM

• 8+ years of experience with BMC ITSM Helix SaaS/On Prem as a developer.
• Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations.
• Strong understanding of BMC Helix SaaS multi-tenancy platform.
• BMC Helix ITSM customization, administration, and support in the latest version of Helix.
• Customization of various application in Helix PWA.
• In depth Knowledge of various workflows in Helix.
• Issue debugging and fixing of BMC Helix ITSM.
• Should have extensive experience working with BMC Developer Studio.
• Experience in BMC ARS custom application development.
• Configuration of SLM.
• Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules.

• Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules.
• Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc.
• Experience with migrating data from legacy system (Remedy, ManageEngine etc)
• In depth knowledge on BMC Helix Discovery module.
• Experience in service mapping and service health dashboard creation using BMC Helix Discovery module.
• Catalogue item development in DWP 21.3 & above
• Create and update complex catalogue item in DWPA.
• Development of catalogue in BMC Helix Business Workflows.
• Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal.
• Integrate catalogue items using REST pallet and other available connectors.
• Experience in scripting and customization using JavaScript and JSON.
• Experience in BMC Helix CMDB, Data Model, and various jobs.
• Experience on integrating CBMD with various data providers like BMC Helix Discovery.
• Integration using REST API and Webservice.
• Should have experience in automating workflows, business rules and processes with BMC helix
• Experience in integration using Atrium Integrator/spoon jobs.
• Experience in uploading and managing foundation data.
• Prepare complex reports based on Helix Dashboards/Smart reporting.
• Should have experience in creating test cases and validating end-to-end workflows.

BMC Helix ITSM

Role Purpose
The purpose of this role is to support delivery through development and deployment of tools.

8+ years of experience with BMC ITSM Helix SaaS/On Prem as a developer.
• Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations.
• Strong understanding of BMC Helix SaaS multi-tenancy platform. • BMC Helix ITSM customization, administration, and support in the latest version of Helix.
• Customization of various application in Helix PWA.
• In depth Knowledge of various workflows in Helix.
• Issue debugging and fixing of BMC Helix ITSM.
• Should have extensive experience working with BMC Developer Studio.
• Experience in BMC ARS custom application development.
• Configuration of SLM.
• Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules.
• Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules.
• Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc.
• Experience with migrating data from legacy system (Remedy, ManageEngine etc)
• In depth knowledge on BMC Helix Discovery module.
• Experience in service mapping and service health dashboard creation using BMC Helix Discovery module.
• Catalogue item development in DWP 21.3 & above
• Create and update complex catalogue item in DWPA.
• Development of catalogue in BMC Helix Business Workflows.
• Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal.
• Integrate catalogue items using REST pallet and other available connectors.
• Experience in scripting and customization using JavaScript and JSON.
• Experience in BMC Helix CMDB, Data Model, and various jobs.
• Experience on integrating CBMD with various data providers like BMC Helix Discovery.
• Integration using REST API and Webservice.
• Should have experience in automating workflows, business rules and processes with BMC helix
• Experience in integration using Atrium Integrator/spoon jobs.
• Experience in uploading and managing foundation data.
• Prepare complex reports based on Helix Dashboards/Smart reporting.
• Should have experience in creating test cases and validating end-to-end workflows.

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