Business Support Management - Analyst

This role provides a great opportunity to work with all levels of senior management providing general support of day to day business functions.

As a Business Support Management Analyst within Business Management team, you will work with a wide range of front office lines of business and support functions to ensure the smooth day-to-day running of the office as well as planning around future growth and aligning to location strategy. You will lead BSM activities for both local entities and manage the local reception staff team. You will report to the regional BSM lead in Dubai and be part of the Middle East/North Africa and SSA BSM team.

Job responsibilities

• Manage on/off boarding, transfers in/out responsibilities for new joiners, those transferring in and out of location and those leaving the firm.
• Submit purchase requests for technology hardware, applications & market data for employees.
• Act as liaison with Project Management (i.e. technology upgrades, facility upgrades, summer intern onboarding)
• People Management Oversight of the local reception team and related daily activities
• Act as a conduit to multiple groups and business teams; maintain floor plans, move management, review of cost allocations / cost centres.
• Liaise with Global Real Estate and Facilities on projects and day to running of the region / country.
• Ensure accuracy of headcount projections used in space planning (HLP) and reporting & analytics on our headcount and real estate footprint.
• Review and certification of Physical Floor Access
• Create a dynamic control/compliance environment and continuous risk mitigation in business processes.
• Participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management

Required qualifications, capabilities, and skills

• Very high level of spoken, written and writing English
• 2+ years of related experience
• Strong oral and written communication skills
• Independent problem solving skills
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure
• Excellent relationship building skills with the ability to listen well and influence others
• A self-starter who is organized and consistently meets deliverables
• Focus on Controls and mitigating Risk factors
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint)
• Comfortable leading an initiative or playing a support role on the broader team

Preferred qualifications, capabilities, and skills

• Customer service / Client facing experience

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.