Centralized Servicing Specialist - San Antonio, TX

The Customer Servicing Specialist is responsible for managing past-due accounts in a call center environment, primarily through outbound and inbound calls. This role focuses on collecting payments, negotiating payment arrangements, and assisting customers in resolving delinquent accounts while maintaining a professional and customer-focused approach. Salary: $16.00 to $18.00 per hour Perform Collections and Account Management Responsibilities • Make outbound calls to customers with delinquent accounts to secure payment arrangements • Receive inbound calls and assist customers with resolving account issues related to overdue payments • Use company systems to locate account information, payment history, and contact details • Update customer account information to ensure accurate and status • Document all customers interactions, agreements, and account resolution • Provide clear explanations of account balances, due dates, and options resolving delinquencies Payment Negotiations and Customer Interaction • Assess customer financial situations and offer suitable payment options or arrangements • Work within company policies and guidelines to negotiate settlements or resolve accounts • Accurately process payments and provide customers with payment confirmations • Maintain a professional and empathetic approach with customer interactions • Manage sensitive customer data securely and maintain confidentiality Team Collaboration • Collaborate closely with team members and supervisors to meet department goals • Share feedback and/or observations with management to enhance collections strategies Education, Qualifications and Experience • High school diploma or equivalent • 1+ year of collections or call center experience, preferably in the financial services industry • Familiarity with collections software or CRM systems is a plus • Strong verbal communication and active listening skills • Ability to negotiate effectively while remaining empathetic and professional • Proficiency in using standard office and call center software (Microsoft Office, phone systems, etc.) • High attention to detail and ability to multitask in a fast-paced environment • Goal-oriented with a strong work ethic • Resilient and able to manage rejection professionally • Dependable and punctual with excellent time management skills • Ability to maintain confidential and personal information • Demonstrate the ability to analyze relevant information and apply individual judgement • Must possess a valid drivers' license and the ability to operate an automobile Desirable • Advanced educational degree or training • Bilingual English/Spanish • Some college or relevant training • Experience with centralized or multi-branch operational support #IND002 About Us: 1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.