Centralized Servicing Team Lead - San Antonio, TX

Join our Growing Team in San Antonio, TX! The Centralized Servicing Team Lead is a working manager role responsible for overseeing a team. This position leads by example to handle daily servicing tasks while also managing team performance, supporting training, and ensuring high-quality service delivery to branches and customers. The Team Lead plays a critical role in supporting delinquency management, account resolution, and overall servicing operations within the BOSC. Salary: $22.00 to $24.00 per hour About Us: 1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time. PRINCIPAL ACCOUNTABILITIES Perform Oversight of Assigned Team Members • Provide day-to-day guidance • Lead, coach, and support team • Monitor individual and team performance to provide feedback • Coordinate coverage to ensure staffing needs are met • Assist in onboarding and training new team members as needed Perform Centralized Servicing Responsibilities • Manage escalated servicing issues and assist in complex account resolution • Participant in the day-to-day servicing activities • Partner with Manager to enhance call strategies and improve overall portfolio performance • Update customer account information to ensure accurate and status • Document all customers interactions, agreements, and account resolutions • Provide clear explanations of account balances, due dates, and options resolving delinquencies #IND001 EDUCATION, QUALIFICAITONS, AND EXPERIENCE • High school diploma or equivalent • 2+ years of experience in loan servicing, collections, or financial customer experience, preferably in the financial services industry • Strong interpersonal and communication skills • Ability to solve problems and reasoning • Proficiency in using MS Office Suite products • High attention to detail and accuracy • Ability to multitask in a fast-paced environment • Ability to maintain confidential and personal information • Flexible to work extended hours and rotating Saturdays • Demonstrate the ability to analyze relevant information and apply individual judgement • Must possess a valid drivers' license and the ability to operate an automobile DESIRABLE • Prior leadership or supervisory experience • Bilingual English/Spanish • Experience with centralized or multi-branch operational support