Client Due Diligence Specialist

OFX is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. We welcome conversations around flexible working arrangements for this role. Please indicate in the application questions what working arrangements would be your preference.

Hello. Nice to meet you. We're OFX, a global provider of online, international payment services for our personal, business and partner customers. Since launching on Sydney's Northern Beaches twenty years ago, OFX has grown to become a truly global company. We're now trusted by customers all around the world and have grown to over 400 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: 'OFX').

Purpose of your role
This customer-focused role assists OFX global client due diligence function by analyzing client data, requirements, risk levels and transaction patterns to identify and implement appropriate mitigation controls as per regulatory and best practice requirements.

Client Due Diligence Specialist plays a key role for new-to-OFX clients ensuring smooth transition between online registration and full verification to improve customer experience, increased client conversion ratios and reducing friction points in the client journey with workflow optimization, process implementation and leading the change.

Salary Range: $60,000 - $80,000 AUD

What you do
Due diligence

• Onboard consumer and corporate clients sourced globally with an immediate focus to Australia, New Zealand, Singapore, and Hong Kong.
• Handle due diligence inquiries for consumer, Companies, Trusts, Partnerships, Associations, Charities, Government Entities, Co-operatives, Managed Funds, and offshore entities
• Assess and perform Enhanced Customer Due Diligence (ECDD), including AML/CTF checks /KYC analysis and client screening to ensure OFX fully understands our clients, their needs and payment flows.
• Manage ongoing client due diligence activities/ fraud alerts, triggered by screening or monitoring outcomes as well as periodic refreshes of OFX knowledge of its client base.
• Review and approve alerts triggered via Client screening, Payment Screening and Fraud monitoring systems.
• Act as the point of contact for the OFX Sales and Operations teams to aid understanding of due diligence requirements. Communicate due diligence expectations to clients/OFX relationship managers and assist with associated queries (phone and email).

Process and Quality ownership

• Conduct regular/periodic quality reviews to identify training and process gaps.
• Identify improvement opportunities to design /implement appropriate remedial or enhancement plans.
• Ensure workflows, coverage, reporting, and escalations are appropriately managed.
• Actively contribute to planning and continuous improvement of the global OFX due diligence function.
• Review operation procedures, process manuals and update where necessary.

Advice

• Communicate due diligence expectations to clients/OFX relationship managers and assist with associated queries (phone and email).

Key stakeholders and collaboration

• Coordinate with Due Diligence teams globally to provide seamless, speedy, and compliant service for OFX clients.
• Actively collaborate with colleagues to contribute to the development and delivery of OFX strategic, business, and operational plans.
• Act as an ambassador for and always promote the best interests of OFX, including the promotion of OFX company values.

What you bring
Knowledge, skills, experience

• 3+ Years' experience in Client Due Diligence (CDD), ECDD and fulfilling AML/CTF requirements.
• Sound knowledge of relevant AML/CTF regulations in Australia, and optimally in other Asia/Pacific jurisdictions as well.
• Prior exposure within an AML/CTF Quality Assurance environment is preferred.
• Experience with Fund and Investment company due diligence is advantageous
• Ability to build and sustain effective relationships across varied levels locally, regionally, and globally.

What it's like working at OFX
We're OFXers because we want to make a difference. We see challenges as opportunities and we're not afraid to roll up our sleeves to get stuff done. We're committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Global markets move fast and so do we. We work across borders and time zones, which helps make the world feel a little smaller. From San Francisco, Toronto to London, Dublin, Sydney, Auckland, Hong Kong & Singapore, there's always a colleague to help.

• We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of channels and awards.
• Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, that OFXers can use together or individually.
• Always keep learning. Drive your own learning with LinkedIn learning, which all OFXers have access to. We offer a variety of other learning programs and host an annual Open Day to encourage cross functional and soft skill learning.
• We take pride in having a work/life balance and flexibility; we encourage employees to work productively and efficiently. Our OFXers enjoy Birthday leave to celebrate their birthday however they choose.
• Our Good Vibes employee-led committees organise events to keep our employees engaged inside and outside the office. Whether it's participating in our weekly yoga class (now also online), office happy hours, end of year celebrations. Our team wants you to feel welcome!