Customer Information Representative

• DEPARTMENT OF INVESTIGATION Posted On:07/02/2025 • Full-Time Location MANHATTAN • Exam May Be Required Department Department Of Investigation Salary Range: $43,477.00 – $60,000.00 Job Description The New York City Department of Investigation (“DOI”) is one of the oldest law enforcement agencies in the country with a mission of combating municipal corruption. It serves the people of New York City by acting as an independent and nonpartisan watchdog for New York City government, City agencies, and City employees, vendors with City contracts, individuals and entities that receive City funds. DOI is seeking a candidate to work in the office services unit. The selected candidate will be responsible for covering the reception desk, greeting and directing visitors in person and on the phone using a directory, scanning identification card and entering the information given onto an excel spreadsheet, recording incoming mail and packages in the agency mail logbook. They will also be responsible for sorting, stamping and distributing incoming mail, completing copy jobs and booking projects. The candidate should have knowledge of all office machines, copiers, scanners, fax machines, binding machines, postage and laminating machines. If selected, the candidate will be fingerprinted and undergo a background investigation. To Apply: All applicants, including current City Employees may apply by going to https://a127-jobs.nyc.gov and search for the specific Job ID #718201. Please do not email, mail, or fax your resume to DOI directly. Submissions of resumes do not guarantee an interview. Due to the high volume of resumes DOI receives for positions, only selected candidates will be contacted. Appointments are subject to Office of Management & Budget approval for budgeted headcount. **Only permanent Customer Information Representative will be considered.** CUSTOMER INFORMATION REP - 60888 Minimum Qualifications 1. A baccalaureate degree from an accredited college or university; or 2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or 4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above. To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above. Preferred Skills 1. Ability to read and analyze information. 2. Sort and distribute incoming mail to appropriate recipients or departments. 3. Ensure delivery of outgoing mail to courier or post office. 4. Greeting and directing visitors in person and on the phone using a directory. 5. Answering and directing incoming calls on a multi-line telephone. 6. Assists with other related clerical duties such as bulk copying, bookbinding and laminating. 7. High level of initiative, sense of urgency and is flexible. 8. Excellent communication, organizational and tidiness skills. 9. Customer focus and is able to handle pressure. 10. Follows Security procedure using monitoring logbook, issuing visitor badge. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Shortlist Job ID 718210 Title code 60888 Civil service title CUSTOMER INFORMATION REP Title classification Competitive-1 Business title Customer Information Representative Posted until 12/28/2025 • Experience Level:Experienced (Non-Manager) Job level 01 Number of positions 1 Work location 180 Maiden Lane • Category:Administration & Human Resources Customer Information Representative