Customer Service Representative - Davie

Overview

Get on the fast track to a more rewarding career with Alamo and National Car Rental teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support and service customers.

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• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Initiate rental contract based on customer reservations or on-the-spot need
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Perform miscellaneous and backup duties job-related duties as assigned

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to understand, read, write and speak English
• Must be willing to accept $16.50/hour
• Apart from religious observations, must be available to work the following schdule
  
  Monday: 9am-5pm
  
  Tuesday:9am-5pm
  
  Wednesday: OFF
  
  Thursday: 9am-5pm
  
  Friday: 9am-5pm
  
  Saturday: 9am-5pm
  
  Sunday: OFF