Data Center Customer Operations Engineer

Who are we?

Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations Engineer

Who are we?
Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. With over 200 data centers in 25 countries spanning across 5 continents, we are home to the Cloud, supporting 2,900 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

A career at Equinix means constant opportunities to learn new skills and grow in new directions. We look for people who are customer service driven and who pride themselves on their technical skills alongside their analytical skills and innovative approach.

The incumbent would provide day-to-day support to operation of EQUINIX world class Data Centre. Potential candidate from non Data Center industry are also welcomed. Equinix has comprehensive training plan for less experienced candidates.

Job Responsibilities:

• Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
• Install and uninstall customer connectivity service, including circuit testing and labeling
• Provide training workshops to new or junior team member
• Perform cross connect related audit duties, record validation and housekeeping work
• Manage MMR expansion projects such as frame installation, fiber runner / cable ladder installation and pre-wire cabling work
• Support for local networking devices (Cisco / Juniper / Brocade / H3C)
• Incident handling, problem troubleshooting and escalation to upper tier
• Maintain accurate records, document all problems, and prepare reports
• Exhibit quality workmanship on all work
• Manage multiple concurrent interdisciplinary projects and ability to work in a team

Job Requirements:

• Technical Institute graduate in Computer Science, Information Engineering or related discipline
• Experienced in NOC support in Data Centre, helpdesk support experiences is an advantage
• Customer focus with good communications and interpersonal skills
• Good presentation skills and problem solving skills
• Discipline, self-initiative, self-motivate
• Basic English speaking and writing
• Shift Work is required

EQUINIX offers attractive salary, performance bonus and fringe benefit including family medical cover, gym room, examination leave to the right talents.