Head of Receivables, Asia

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The Role

This role is to report into the Global Head of Receivables and oversee the client collections, billing and credit functions for Asia.

RESPONSIBILITIES

-    Management of billing, invoicing and payment terms
-    Oversight of all client related financial output
-    Management of incoming payment processing, reconciliations and client disputes
-    Responsible for collating and discussing the monthly debtors report while ensuring the team is following up on the collection of all debts
-    Ownership of credit facilities and the ongoing renewal process
-    Support client vetting and risk assessment during marquee sales
-    Contribute to the end to end delivery of the positive client first experience 
-    Produce routine reporting and KPIs on debtors, collections and other relevant metrics
-    Evaluate resourcing requirements and team structure to establish clear roles and responsibilities with appropriate segregation of duties
-    Working closely with the relationship managers, business directors, client service operations and expert departments to ensure timely collection of receivables while maintaining a client focused approach 
-    Partner with legal, compliance and the commercial teams to ensure all controls and procedures are robust and actively reviewed 
-    Key contact for audit deliverables and corporate controller group requests

 

IDEAL EXPERIENCE & COMPETENCIES

-    Minimum 7+ years of experience in billing and collections, with a minimum of 4+ years in a managerial position 
-    Highly adaptable, flexible and resilient, thriving in fast-paced and changing environments
-    Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience
-    Strong leadership and communication skills, capable of leading and inspiring a large team 
-    Proactive in exploring better processes and smarter work practices
-    Strong analytical, problem-solving and decision-making skills
-    Exemplary written and verbal communication skills and a high level of attention to detail
-    Ability and know-how to escalate to management appropriately to ensure a smooth client experience
-    Strong knowledge of Microsoft Office particularly Word, Excel, Outlook
-    Prior experience with SAP is an advantage