Emergency Department Services Assistant

Responsible for registration, discharge and order entry on the KPDS mainframe. Assists the nursing and physician staff in managing the patient care flow. Acts as a liaison for patient and family.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Observes Environmental Safety Standards.
• Maintains standards of professional behavior established to enhance quality of service.
• Demonstrates competencies in use of KPDS/OPAS mainframe.
• Demonstrates competence in registration protocols.
• Provides nurse/physician and clerical support.
• Provides bedside flow.
• Provides discharge services.
• Provides telephone triage.
• Communicates verbally in a clear and concise manner.
• Demonstrates professional maturity in all interactions with patients and staff.
• Able to organize, plan, and set priorities and complete work with minimal assistance and within designated work hours.
• Works as a key member of the ED team, under the direction of the nursing and physician staff.
• Follows established service standards as set forth in LMP ABCs. That is, Take Initiative, Take Responsibility, Take Care and Take Pride.
• Demonstrate compliance in all above 4 areas. Examples: make a positive first impression, protect patient privacy and confidentiality, assume ownership, resolve conflict, show respect, maintain you environment and support your team.
• Assume other activities and responsibilities from time to time as directed.

• Minimum of two (2) years experience in a medical setting

• High school diploma OR General Education Diploma (GED) required.

• Basic Life Support

• Skill in handling a multi-line phone.


• Superb customer service.


• General computer knowledge and data entry competence.


• One year experience in hospital or outpatient medical setting.

• N/A

Notes:

• 7:00pm- 7:00am on call position with 11:00pm - 7:00am