Franchise Compliance Manager

Company Description

Hana Group is a multinational company leading sales in pan-Asian cuisine sold in grocery retailers and commerce marketplaces. The company has tailored brands providing custom collaborations to our partners and to our consumers. Through our distribution company, GHG Logistics, we are able to deliver on our mission of sustainable sourcing with ingredients that make our food healthy, delicious, and affordable. We aim to CARE about the quality of our service, to ACT to deliver new concepts for finding pan-Asian cuisine, to DARE to deliver sushi and more in new ways to our consumers, and to TRUST in our ability to follow through on customer expectations. We participate in E-Verify and we are an Equal Opportunity Employer.

Job Description

The Franchise Compliance Manager is responsible for ensuring that the franchisor and its franchisees adhere strictly to the Franchise Disclosure Document (FDD) requirements, as well as federal and state franchise laws. This role involves monitoring franchise operations, writing cure letters for compliance breaches, and creating comprehensive compliance reports and programs. The ideal candidate will work closely with the Franchise Director to enhance compliance frameworks, ensuring that all franchisees operate within legal and organizational guidelines to maintain the integrity and reputation of the brand.

Key Responsibilities:

• Oversee the franchise compliance program, focusing on adherence to the FDD, franchise agreements, and relevant federal and state regulations.
• Draft and send cure letters to franchisees in violation of their franchise agreements or the FDD, outlining required corrective actions and timelines.
• Develop and maintain a compliance calendar to track and ensure timely updates to the FDD and other legal documents in accordance with regulatory changes.
• Conduct in-depth reviews of franchise operations to ensure alignment with the FDD and legal requirements.
• Consult with Franchise Director to create and implement high-level compliance reporting systems to regularly assess franchisee adherence to standards, identifying trends, and areas for improvement.
• Design and lead educational programs and workshops for franchisees and their staff on FDD compliance, legal obligations, and best practices in franchise operations.
• Collaborate with the legal department to update franchise agreements and operational manuals in response to changes in franchise law or company policy.
• Serve as the primary point of contact for franchisees for all compliance-related inquiries, fostering a culture of transparency and compliance.
• Prepare comprehensive reports for the Franchise Director and senior management on compliance activities, audit results, and corrective action plans.
• Recommend and oversee the implementation of compliance-related improvements and initiatives within the franchise network.

Qualifications

• Bachelor's degree in Law, Business Administration, or related field.
• At least 5 years of experience in a compliance role within a franchising environment, with a strong focus on legal compliance and FDD requirements.
• Detailed knowledge of franchise law, regulations, and best practices.
• Demonstrated ability to draft legal documents, such as cure letters, and to communicate complex legal concepts clearly and effectively.
• Strong analytical skills and proficiency in creating and interpreting compliance reports.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Exceptional interpersonal and communication skills, with a track record of building positive relationships with franchisees and internal teams.
• High level of integrity and professionalism, with a commitment to ethical standards.

Skills:

• Expertise in franchise law and regulatory compliance
• Strong written and verbal communication skills
• Proficient in data analysis and reporting
• Proactive problem-solving approach
• Leadership and project management abilities

Additional Information

We are an Equal Opportunity Employer