Fraud Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Fraud & Transaction Monitoring

The Fraud Analyst acts as the First Line of Defense to detect and mitigate fraud in the FIUU's Online & Offline business. The fraud and transaction monitoring scope covers Malaysia, Singapore, Thailand, the Philippines, and Indonesia.

• ​To attend, review, and analyze suspicious/suspected fraudulent transaction promptly with accurate fraud risk assessment.
• To make own sound judgment and close the alerts trigger in the Fraud Monitoring System.
• To perform suspicious transaction verification with the merchant and Financial Institution if require.
• Promptly, update the suspicious transaction alerts in the suspicious file for further follow-up action.
• Performing Blacklist and Whitelist of the user and merchant information in the backend system.
• Alert the Senior Analyst and HOD if there is unusual activity or early fraud signs.
• Conduct merchant investigation and prepare the investigation report to HOD.
• Handles incoming emails, alert notifications, and inquiries from PDRM, SPF, NSRC, Card Schemes, Channel Partners, etc.

Pre-Requisites :

• Candidate must possess at least a Diploma/Advanced/Higher/Bachelor's degree, in any field; equivalent experience considered.
• 1+ years in fraud monitoring/ investigation and/or dispute review; banking experience is an advantage.
• Fresh Graduates are encouraged to apply, training and guidance will be provided.
• Proficient in Microsoft Office, particularly Excel.
• Exceptional communication and writing skills.
• Strong attention to detail and problem-solving skills.
• Handles challenges independently and can pivot quickly when necessary
• Results-driven; and delivers the goals to stipulated timeline.
• Able to travel to I-City, Shah Alam.

Are you game?