I2C Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose :

Responsible for the timely collection of customer outstanding invoices, implement strategies to reduce DSO and drive process improvements within the ITC area to standardise and automate processes and remove non-value add processes. Partner with customers and business stakeholders to simplify the customer invoicing and payment processes

Requirement :-

• 4 Years previous Credit/Collection experience
• Knowledge of how businesses operate including finance and sales
• Experience in driving process improvement

Job Responsibility: -

Contact customers (via phone, e-mail or dunning reminders/letters) to request payments on their overdue invoices
• Document all the communication done with the customers (Salesforce notes, reports etc.)
• Review and resolve matters escalated by Internal & External Customers relating to Customer Account Management (ITC matters)
• Identify and raise valid disputes on customer accounts
• Perform sanctions screening for all customers
• Complete Cash Application process including uploading bank statement, allocating payments and following up customers/bank to resolve any unidentified amounts.
• Place customers on credit hold as per the agreed procedures; review and negotiate the removal of Credit Holds from Customer accounts as per the agreed procedures and authority matrix
• Respond to customer queries and direct the customer to the right department depending on the query
• Assist with reporting when required - Disputes Report, Average payment days etc.
• Review and negotiate payment plans as per agreed procedures and authority matrix
• Effectively recommend accounts for Pre-Legal actions
• Review and manage customer Refund Requests as per agreed procedures
• Provide guidance and assistance on Invoice to Cash related matters to key stakeholders in particular Sales, Finance and Commercial
• Active involvement in Invoice to Cash related Projects and Initiatives
• Identify root causes of high DSO, formulate and implement strategies to reduce DSO to meet budget expectation.
• Identify inefficient I2C processes and drive process improvement.
• Provide training to junior I2C team members.
• Provide tax related information to tax accountant in timely manner
• Identify root causes of customers requiring copy of invoices and statements. Reduced / eliminate this non-value add process.
• Work with other I2C hubs if required, share best practices
• Review and update when required the Standard Procedures for Invoice to Cash processes
• Review and approve/decline escalated New Account requests that don’t fit into the standard requirements
• Review and approve/decline customer Refund Requests
• Manage the collection of overdue amounts once they reach the “Pre-Legal” stage and are escalated by Collections Officer
• Foster a collaborative working relationship between CHEP finance function and the rest of the business

Preferred Education

Degree and equivalent - Accounting

Preferred Level of Work Experience

3 - 5 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].