Implementations - Senior Analyst

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Job DescriptionPrimary Job Duties & Responsibilities

Advises departments on Client implementation expectations and requirements to ensure full compliance with established standards and requirements.
Analyzes stakeholder needs, expectations, and concerns related to implementation project deliverables, escalating any issues or concerns to management for immediate review and resolution.
Applies knowledge of data analysis, reporting, and migration techniques to produce data maps for client needs.
Assists implementation teams on project support tools to coordinate activities within client projects.
Builds skills amongst the client analyst teams through training that guides users through the implementation process.
Calculates metrics to determine response times, resolution rates, and customer satisfaction scores.
Carries out a series of project coordination activities to ensure adherence to project timelines and deliverables.
Communicates with client analysts on change readiness and potential resistance to change initiatives.
Contributes to the development of documentation and knowledge base resources to facilitate knowledge sharing across client implementation projects.Education
Bachelor's degree preferred.

Prior Relevant Work Experience
0-2 years

Essential Qualifications
Basic awareness of problem solving and decision making skills
Certified Client Service Professional (CCSP) preferred.Pay Range

The typical pay range for this role is:$46,988.00 - $91,800.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/17/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.