IT Helpdesk Specialist

Join Torq CTO office as an Information Technology helpdesk and work with cutting-edge technologies in a fast-growing, dynamic environment. 
You will provide IT and helpdesk support to our local and global workforce, ensuring seamless and secure operation of hardware, software, collaboration tools, and SaaS services.

Responsibilities

• Handle helpdesk support tickets within the required SLA and IT service measures, with high customer satisfaction.
• Manage IT equipment and stock.
• Own the day-to-day technical support and troubleshooting for hardware and software issues, focusing on Mac and Win devices.
• Conduct employees Onboarding and Offboarding.
• Implementing and maintaining security compliance requirements - Updates, Upgrades, Patchings, Licensings, utilizing world’s best Hyperautomation platform.
• Implementing new IT/Security Tools/Services.

Requirements

• Minimum 2 years of experience in a Helpdesk or IT support role.
• Experience working with MacOS MDM system (Jumpcloud Jamf Kandji) - Must!
• Hands-on experience and deep knowledge of ‘Google Workspace’ platform.
• Hands-on experience with troubleshooting and supporting MacOS and Windows 10/11 devices.
• Proficiency in English, both verbal and written, at a high level.
• A service-oriented mindset with excellent customer-facing and verbal communication skills.
• Well-organized with close attention to details.
• Ability to learn independently and implement new technologies.
• Willing to learn, grow and develop. 

Advantage:

• Bonus - Experience working with API and scripting languages.