IT Helpdesk Specialist

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 200+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHAT WE'RE LOOKING FOR 🌟

We are seeking a IT Helpdesk Specialist who is eager to contribute to a vibrant and innovative company.

As part of the team, you will report to the ****Head of Internal IT & Security, provide quick and effective assistance to our team and Sao Paulo office, and guide users remotely and in person through systems and equipment configuration, troubleshooting, and maintenance.

WHAT YOU’LL DO 🚀

• Employee laptop maintenance: prepare laptops for new team members, update existing ones, and fix equipment issues.
• Office network wired and WiFi equipment maintenance: find workaround solutions and participate in issue resolution — only in case of serious issues.
• Office equipment maintenance (printers, zoom rooms, TVs, etc.)
• Peripheral equipment maintenance: support requests from order placement to “Can you give me a new keyboard, please?”.
• Offline office events support: setup audio, projectors/TVs, microphones, and cameras. Tech support during the events.
• IT equipment inventory.
• Serve as the first point of contact for users seeking technical assistance including employees in other locations. Resolve user IT requests such as access management and software installs on a daily basis.

WHAT YOU’LL BRING 💥

Must haves:

• 2+ years of experience working in a similar role.
• Good knowledge of modern OS (MacOS mainly, some Windows).
• Experience with computer maintenance in a corporate (managed) environment.
• Ability to diagnose and resolve basic technical issues.
• Good understanding of computers, mobile devices, other tech products, and peripherals (Apple preferred).
• Basic network understanding: switching, routing, layered models.
• Basic wireless network understanding.
• Excellent communication skills.
• User-oriented and cool-tempered.
• Proficiency in English and Portuguese.

Nice to haves:

• Knowledge of *nix.
• Knowledge of cybersecurity best practices.
• Experience working with MDM solutions, including Jamf Pro and MS Intune.
• Good knowledge of the leading SaaS tools, such as Slack, Google Workspace, Notion, and Miro.

WHAT WE OFFER 🤗

We care about your growth, well-being, and comfort

• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to choose the perks that fit your needs.
• Health insurance including dentistry and medical сheck-ups, and covering prescription medication expenses.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.