L2 IT Technical Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Partners with the business by meeting regularly to understand their technical processes and needs
• Accountable for all items assigned and helps other team members in the ticketing system, including following up with users and other team members on open tickets
• Troubleshoot issues related to software, hardware, and network connectivity of advanced complexity
• Assist customers with technical issues of both local to site and remote/home-based employees
• Actively creates and communicates documentation to support the team and its members
• Identify and drive process improvement initiatives
• Act as a liaison between the other tiers
• Technical desk-side (genius bar/mobile genius bar) cart service support to on site employees including maintenance of peripherals
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years of desktop support or equivalent role
• Experience with Microsoft Office Suite, Adobe, Antivirus, Disk Encryption, and anti-malware
• Experience working effectively with business and IT staff in multiple locations
• Excellent understanding of networking technologies and how they relate to end user computing
• Excellent understanding of Active Directory objects and group membership
• Configure and deploy desktop operating systems (Windows 10) with Microsoft SCCM and Altiris
• Configure and troubleshoot desktop hardware (Dell, HP)
• Proven exceptional communication and customer facing skills, able to interact effectively with diverse groups of stakeholders, both technical and business users
• Proven ability to translate technology into terms the business customers can understand
• Proven ability to work afterhours as needed, be available while mobile, and participate in an on-call rotation
• Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
• Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues

Preferred Qualifications:

• Preferred Certifications (one of more of the following): MCSA/MCSE, MCTIP, CompTIA A+
• Working experience with thin clients, and virtual desktop (VDI) environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.