LAC Acceptance Products Director

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Seller Products team is on a mission to expand Visa's reach in payment acceptance across Latin America and the Caribbean (LAC), by empowering Small and Medium-sized Businesses (SMBs). SMBs play an important role in the region, representing over 90% of all enterprises, that are increasingly relying on new payment alternatives. Despite their size, there is still much to be done to better serve this segment. This role is central to Visa's strategy and offers a unique opportunity to significantly impact economic growth, financial inclusion, and the future of digital payments in the region. The team is seeking an inspired product leader to spearhead our initiatives in providing frictionless, low-cost, and easy-to-onboard solutions that enable SMBs to accept payments effortlessly, while fostering their growth with Visa as a valued partner in their journey. To be successful, this leader should be able to launch fit-for-purpose payment acceptance solutions, design and implement suitable economic models, and establish relevant partnerships (both internal and external) for this audience. If you are passionate about payments, solving problems, and making a difference in millions of merchants lives, we invite you to join our team.

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Responsibilities:

• Execution: Create an environment that fosters a continuous focus on customer and market needs, creative thinking, experimentation, and learning. Use metrics-driven approach to test new hypothesis and product initiatives. Encourage teams to fail fast and develop alternate solutions. Develop and communicate a comprehensive product strategy aligned with customer’s needs, Visa business strategy and the unique and fast-changing LAC region

• Cross-Functional Coordination: Collaborate with internal teams, including pricing, marketing, technology, design, risk and legal to ensure cohesive and effective product delivery, while integrating the team’s solutions into Visa’s broader product portfolio

• Strategic Leadership: Be ready to take on leadership of a product team, being responsible for giving guidance, direction, career development, feedback and budget management

• Innovative Solutions: Explore and identify new verticals and innovative solutions to accelerate growth in acceptance and constantly enhance the value proposition for SMBs. Collaborate with product leaders in other regions to learn about their market needs and leverage insights, trends, and payment experiences in developing new solutions for SMBs in LAC

• Stakeholder Management:  Build buy-in from senior executives and key stakeholders (inside and outside Visa) with persuasive storytelling that brings to life the customer's need, business value proposition, and revenue opportunity. Respectfully challenge status quo

• External Engagement: Participate in conversations with potential clients and partners to expand Visa's reach and impact in the SMB segment

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor’s degree in technology, business, administration or a related field (MBA preferred)
• 10 years of relevant experience in product leadership in high growth companies, including leading products within the financial technology industry or related industries
• Proven record of solving complex product problems and building, shipping, and scaling early-stage pipeline to later stage production successfully across functional teams
• Comprehensive knowledge of UX/UI design principles related to payments ecosystems that incorporate issuers, merchants, tech, and fintech, with a particular focus on enhancing ease of use and improving customer interaction and customer journey
• Executive presence with an ability to operate independently, influence and work hands-on with product, technology, and other cross-functional team leaders. Strong listening, communication, and presentation skills
• Ability to inspire and influence others without direct management responsibility
• A high level of professionalism and leadership skills to build business relationships, trust and respect with business partners and suppliers
• Natural collaborator and team player, you must be disciplined and comfortable with ambiguity and able to adapt to changes in priorities quickly, and to work in a matrixed reporting organization
• Fluency in LAC market, acceptance flows and payment methods (eg. credit, debit, real time payments, wallets, etc)
• Have a real connection with the idea of impacting the financial lives of millions of sellers in the region, especially SMBs
• Fluent English, Spanish speaker. Portuguese is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.