Lead, Process Improvement & Project Mgmt

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
As a member of the Process Improvement and Project Management team, you will lead all aspects of overall global program management related to Workplace Operations process improvements to achieve targeted outcomes. This includes project chartering, identification of metrics, resource requirements and milestones, creation of project schedules, stakeholder change management and communications plans and mitigation of risks. This role will report to the Sr. Manager of Process Improvement and Project Management. This position requires excellent communication, leadership, listening skills and the ability to engage with clients at all levels, including senior-level executives across the organization globally.

• Serve as the global program lead for targeted transformations and will deliver new and innovative capabilities in support of operational excellence and business needs
• Address and solution resistance to change effectively and foster a culture of continuous improvement and innovation
• Develop and provide training, support, and resources to business groups to facilitate the adoption of changes and ensure successful implementation of initiatives
• Develop and lead process improvement strategies: Design and implement initiatives to enhance operational efficiency and effectiveness across all business units and processes
• Identify opportunities to enhance current methodologies to be cost effective
• Develop a holistic understanding of how teams and existing processes work by learning how changes in one process may impact other parts of the business
• Work alongside differing business partners to develop programs and enhancements that meet the organization's best practices
• Collaborate with different business teams to develop quantitative data that aids in the ROI that can be presented on a monthly basis to leadership
• Stay informed on the industry trends on tooling and processes to ensure operational efficiency for the organization
• Partner with business groups to identify areas of deep learning and artificial intelligence and where they can be most appropriate for the business' needs
• Provide coaching and training to team members and employees on digital tools, process improvement methodologies, and change management approaches

Qualifications

• Bachelors' degree or equivalent experience
• 8-10 years of experience in operations
• Strong understanding of operational processes and workflows
• Ability to build and maintain relationships with trust and credibility amongst internal stakeholders and external partners
• Proven track record and experience in driving process improvement, management and completion of critical projects, and delivering sustainable solutions
• Excellent verbal/written communication and interpersonal skills to influence a variety of audiences
• Self-driven engagement with excellent follow-through skills
• Ability to work in a mission critical environment and prioritize tasks
• Ability to work virtually
• Resourceful and approachable with the ability to influence and lead significant change
• Flexible working hours to accommodate East, West and International hours to meet the business' needs and relationships
• Continuous education relevant in the field of process improvement

Preferred Qualifications:

• Global management experience
• Experience in working with global teams for a globally facing organizations across several platforms
• Foundational knowledge of Artificial Intelligence
• Strong Presentation skills
• Proficient with Microsoft Suite Products
• Strong organizational and leadership skills

Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000 (bonus eligible)
Additional Information
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