Loan Servicing Manager III

Are you looking for a leadership position working with Auto Dealer floor plans?

As a Loan Servicing Manager within the Chase Dealer Services Tempe Floorplan Operations Department, you will be responsible for leading a regional team of Floorplan Operations Specialists. Your duties will include overseeing dealer floorplan loans, payments, and offset equity transactions. You will be tasked with monitoring and reporting on SLA metrics and regulatory requirements, promoting process efficiencies, and collaborating with various teams. Ensuring your team is audit-ready and developing talent through training and coaching will also be part of your role. Additionally, you will lead operations meetings and provide updates to senior management. Your role is pivotal in maintaining low-risk processes and achieving our performance goals.

Job Responsibilities:

• Must be highly adaptable to change and have the ability to manage multiple priorities and meet strict deadlines.
• Lead a team of Floorplan Operations Specialists across three sites, ensuring monthly objectives are met across the team.
• Manage strategy across sites, ensuring consistency in how we manage the Floorplan Processing queues and driving messaging to our sales and credit partners.
• Ensure performance management, ensuring service levels and other metrics are met across the portfolio(s).
• Ensure collaboration across sites in order to meet performance goals around Quality Analysis and Control teams.
• Maintain open communication and work with other areas of the business (Credit Coordination, Documentation, Loan Setup & Funding, Credit, Sales, etc.) as needed.

Required Qualifications, Capabilities, and Skills:

• 5+ years management experience, 10+ years banking experience or equivalent.
• Knowledge of commercial loan products, business loan sales, and underwriting processes.
• Excellent knowledge of laws and regulations affecting appropriate due diligence.
• Project Management experience across multiple teams.
• Excellent attention to detail, communication skills, and PC skills.
• Able to communicate well and work independently in a high volume fast paced environment.
• Proven ability to collaborate, build and lead effective, diverse teams.
• Strong organizational, time management, prioritization, and communication skills, both written and verbal.
• Analytical and problem-solving skills.
• Strong partnership and team building skills.

Preferred Qualifications, Capabilities, and Skills:

• Floorplan experience preferred.
• Prior auto servicing, revolving credit line and/or account management experience.
• Money movement and/or wholesale floorplan system experience.
• Knowledge of deposit, treasury, and loan products/systems.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.