Middle Manual Tester

We are looking for a motivated Middle Manual Tester to join our QA team and help ensure the quality of our products and services. In this role, you will perform case reviews, assist in quality audits, and contribute to identifying and resolving QA challenges. This is a great opportunity for someone looking to grow their skills and make a meaningful impact within a collaborative team environment.

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Responsibilities

• Conduct case reviews to ensure quality standards are met in alignment with KPIs and SLAs
• Support audits by analyzing findings and contributing to action plans for improvement
• Assist in tracking and resolving QA issues, ensuring closure of identified challenges
• Collaborate with the team to maintain case accuracy and high CSAT scores
• Identify and report QA challenge areas, contributing to team improvement initiatives
• Provide support for quality-related feedback and follow-ups through case flagger tools

Requirements

• At least 2 years of experience in manual testing and quality assurance
• Solid QA profile with basic knowledge of technical environments
• Strong analytical skills to assess QA reports, identify missing resolutions, and ensure proper categorization
• Effective communication and collaboration skills for coaching and team interaction
• Ability to adapt to new responsibilities and adjust to changing business requirements
• Experience in generating and presenting QA reports and KPIs
• Basic familiarity with ITIL/ITSM processes and willingness to contribute to process improvements
• Proactive problem-solving skills and ability to identify areas for improvement
• B2+ English level

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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