Onboarding Specialist

Drive Auto is looking for an Onboarding Specialist to join our team in Hunt Valley, MD!

Responsibilities Include:

• Support internal and external stakeholders during the onboarding of new client partnerships with our signature white glove service.
• Provide regular progress updates with internal and external stakeholders throughout the onboarding process.
• Direct engagement with internal and external stakeholders, to include but not limited to leading calls/trainings and facilitation of support needs.
• Follow standard operating procedures for trafficking orders and setting up new data platforms, including thorough content auditing and timely order handling within SLA limits.
• Coordinate and collaborate with internal fulfillment teams to meet benchmarks and ensure deadlines are met.
• Learn and understand our proprietary technology, and comfortably train an internal or external client on how to use such technology.
• Monitor multiple ticketing queues throughout the day, while co-mingling other onboarding-related tasks and responsibilities.
• Conduct a brief performance analysis for your portfolio of clients each month.
• Provide ongoing support to internal and external clients in various time zones for your assigned portfolio of clients throughout the lifetime of the client partnership.
• Become a subject matter expert on day-to-day processes within 6 months and, if appointed, able to train new hires.
• Assist other team members on work assignments when they are using PTO (paid time off).
• Maintain record-keeping entries in a variety of online databases.
• Complete any mandatory trainings that are assigned from leadership or security/IT.
• Other unplanned duties and projects as assigned.

Requirements:

• Excellent written and verbal communication skills, both concisely and professionally.
• Comfortability in speaking with internal and external partners, and in some cases with remote video software.
• Organizational skills, attention to detail, and a sense of urgency are a must.
• Be coachable, solution-oriented, and inclined to ask questions.
• Ability to adapt to ongoing change in a tech-driven environment.
• Ability to multi-task successfully in a fast-paced, hybrid (in-person and remote) environment.
• Ability to use intuition and critical thinking to anticipate the needs of team members within your immediate department and outside of the department.
• Must have a strong working knowledge of MS Office Suite, including Outlook, Word, Excel and PowerPoint.
• Ability and willingness to self-manage an individualized book of business with a minimal amount of micro-management.
• Embrace change and anticipate/adapt to it, while also offering cooperative problem-solving and assistance to other team members.
• Operative.One, AOS and/or JIRA experience is a plus.
• Digital Marketing/Ad Agency Operations experience is a plus.

Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

About Us

Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net.

About the Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.

The hourly salary compensation range for this role is $22.48 to $25.48. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.