Public Records Specialist I at AppFolio - Santa Barbara, CA | Job Transparency - Job Transparency | Find Your Dream Job with Full Salary Transparency

What we’re looking for

At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today – and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

The Public Records Specialist I takes a lead role in reviewing data accuracy for criminal and civil court data displayed on AppFolio screening reports. Ideal candidates have a passion for data quality, an affinity for detail, possess a record of independent action and excellent judgment, and understand the importance and impact of working in a highly regulated environment.

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Your impact

Review, analyze and filter public records with accuracy and efficiency
Maintain a criminal offense database and classify records
Perform re-investigation of disputed records through various channels (eg. web and direct calls to courthouses)
Identify trends in the data and find solutions to improve procedures
Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolio’s screening business
Prioritize cases as necessary; effectively manage a full caseload and queue
Ensure all timelines and compliance requirements are met for every case
Develop and build relationships with partners and vendors
Liaise closely with team members (both direct and wider) to build strong internal relationships and broaden the knowledge base
Additional public record projects and tasks as required

Qualifications

2+ years of related experience including research and data integrity
Criminal court, police department or probation department experience highly desired
Excellent written and verbal communication skills; a meticulous eye for detail; strong proofreading skills
Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude
Ability to work in a highly regulated environment and to maintain compliance
Proven ability to handle multiple concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals
Ability to follow through on tasks until completed

Must have

Proficiency in Word, Excel, Adobe, cloud-based tools required; experience with Salesforce a plus
BA/BS degree or relevant equivalent work experience required

Nice to have

Education in Criminal Justice preferred

Compensation & Benefits

The hourly wage that we reasonably expect to pay for this role is $23.50 - $28.80 per hour.

The actual hourly wage for this role will be determined by various factors, including, but not limited to, the candidate’s skills, education, experience, etc.

Please note that hourly wage is one important aspect of a compelling Total Rewards package. The hourly wage range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

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Public Records Specialist I

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