Sales Associate (Customer Support Focus)

Overview: Tilta is a leading manufacturer of professional camera accessories and filmmaking tools. We're passionate about supporting creators around the world, and we're looking for a reliable and customer-orientedSales Associateto join our growing team in Burbank. Key Responsibilities: • Answer incoming calls and respond to customer inquiries in a professional and timely manner • Provide accurate product information and support to customers via phone, email, or online platforms • Assist with order processing, tracking, and follow-up • Work closely with the sales and warehouse teams to ensure customer needs are met • Maintain records of customer interactions using our internal systems Requirements: • Previous experience in customer service, retail, or phone-based support is preferred • Strong communication skills and a positive, helpful attitude • Ability to multitask and stay organized in a fast-paced environment • Fluent in English; Mandarin Chinese is a plus • Familiarity with camera or video equipment is a bonus, but not required Benefits: • Paid Time Off (PTO) • 401(k) retirement plan • Monthly performance bonus • Annual bonus based on overall performance • Growth opportunities within the company • Employee discounts on Tilta products Job Type: Full-time Pay: $19.00 - $21.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Employee discount • Health insurance • Paid time off • Vision insurance Shift: • 8 hour shift Experience: • customer service, retail, or phone-based support: 1 year (Required) Ability to Commute: • Burbank, CA 91526 (Required) Work Location: In person