Salesforce Analyst

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What You Will Do

• Collaborate with integration teams to ensure seamless data flow between Salesforce and other business systems.
• Stay current with Salesforce releases and updates, assessing their impact and implementing changes as necessary.
• Assist with the configuration and customization of Service Cloud and Experience Cloud instances to meet business requirements
• Assist with the design and development of requirements of queues, case assignment rules, escalation rules, and workflows to ensure efficient case management and resolution.
• Create and maintain customized reports, dashboards, and analytics to provide insights into service performance, customer behavior, and overall user engagement
• Assist with the troubleshooting and resolution of system issues, working closely with the appropriate internal Bazaarvoice teams.
• Maintain/update Support Community (Experience Cloud) documentation and content as needed

Who You Are

• Strong understanding of support processes and best practices.
• Understanding of Salesforce configuration, customization, and data management.
• Experience utilizing Salesforce Service Cloud in a support environment
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration skills, with the ability to work cross-functionally and communicate technical concepts to non-technical audiences
• Strong organizational and project management skills.
• Working experience with Confluence and JIRA

Nice To Have

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Knowledge of Salesforce automation tools, including Process Builder, Flows, and Apex triggers.
• Familiarity with agile methodologies and project management tools is a plus
• Working experience with Tableau