Senior Director, Quality Assurance

Location: Remote (For Non-Local) or Hybrid (Local to NYC area)

About Capital Rx

Capital Rx is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Capital Rx’s mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Capital Rx delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology and service is the reason why Capital Rx is among the fastest-growing PBMs in the country.

Position Responsibilities:

• Manage departmental growth, including hiring, structuring new sub-departments, and managing the career growth of each employee in the department
• Manage departmental processes, minimizing and resolving issues that distract from delivering high-quality technical products that satisfy the needs of the business
• Manage resource allocation, identifying bottlenecks across different teams, and adjusting distribution as necessary
• Identify novel talent and departmental needs as the Quality Assurance team scales with organization size and requires different validation modes
• Identify opportunities whereby different projects can be accelerated or supported through short-term cross-team resource consolidation
• Work closely with Engineering, Scrum, and Product leadership to develop a clear vision of product requirements and the Definition of Done at the story level and epic level
• Implement metrics collection and visualizations to effectively communicate the state of the Quality Assurance program quantitatively and qualitatively, adapting to the needs of the audience
• Participate in and monitor progress on quality improvement initiatives as a member of the organizational Quality Management Committee
• Participate in and prepare qualitative and quantitative information for different certification and accreditation needs, such as URAC
• Monitor the process of software delivery, escalating and resolving potential process issues as they arise, including uncovering unknown or poorly documented process dependencies
• Documenting high-level business processes
• Be an advocate for all stakeholders within the company
• Assure the delivery of high-quality software
• Perform well in a role characterized by a high degree of autonomy
• Communicate, escalate early, and speak out when it looks like process issues become apparent in multiple contexts
• Mentor Quality Assurance staff to guide them in their journey to becoming the testing engineer they want to be
• Navigate and negotiate tradeoffs to meet roadmap targets without the sacrifice of overall product quality
• Be a thought leader and a driver of change in the world of Quality Assurance

Required Qualifications:

• Must have 10+ years of QA experience, with at least 5+ years in a leadership position
• Experience working with and mentoring teams of 10+ QA engineers
• Must have experience designing QA processes, test plans, test strategies, and department-wide initiatives
• Must have worked within an Agile/Scrum/Kanban environment
• Has a demonstrated track record of spearheading and designing automation suite initiatives and a track record of successful automation implementation
• Must have experience with a modern Automation testing stack, such as Playwright, Appium, Cypress, WebdriverIO, Puppeteer, RSpec, Karma, Jasmine, or Capybara
• Must have experience testing Python within Linux/Unix environments; familiarity with AWS is ideal
• Must have clear examples of success in working with developers to identify areas where cross-department is necessary to achieve quality goals
• Must have solid improvisational skills and a willingness to learn new techniques to meet quality goals
• Must have a robust and developed sense of software standards, including accessibility, SEO, cross-platform compatibility, and user experience
• The candidate must have a proven ability to manage and triage high-priority bugs and handle a QA backlog
• A solid familiarity with testing tools, frameworks, and techniques, including but not limited to, E2E testing, regression testing, negative testing, manual testing, and accessibility testing
• Strong communication skills
• A passion for delivering high-quality software, and a strong sense of social responsibility

Base Salary: $150,000 - $170,000

This range represents the low and high end of the anticipated base salary range for the NY - based position. The actual base salary will depend on several factors such as: experience, knowledge, and skills, and if the location of the job changes. 

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.