Senior Technical Account Manager

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As a Senior Technical Account Manager, you will play a crucial role in serving as the bridge between our customers, CSMs, and our product & engineering teams, ensuring smooth integrations, technical support, and expert consultation to optimize the value of the Gong Platform and Products.  We are looking for someone based in one of the following cities: San Francisco, Salt Lake City, Chicago, or Atlanta.

RESPONSIBILITIES

• As a strategic technical advisor, consult with clients on customization options, system configurations, & optimization strategies to enhance the performance of our platform.  
  
• Provide support and recommendations on best practices for implementing and utilizing our platform. 
  
• Act as the product subject matter expert, providing in-depth knowledge and guidance to customers on the technical aspects of all our current products (Engage, Forecast, AI); partner with Professional Services or Customer Success upon request to provide guidance on customer engagements in order to drive healthy adoption 
  
• Serve as a specialist resource & technical subject matter expert to other internal teams & beta customers as Gong releases new products & features
  
• Establish our post-sale motion to support the go-live of new features & products, primarily focused on how they will impact our existing methodologies
  
• Conduct integration consultations with customers to facilitate seamless integration of 3rd party tools, or into their existing systems and processes.
  
• Address complex technical setup questions from clients, troubleshooting issues, and providing solutions to technical challenges.

QUALIFICATIONS 

• 4-7 years of experience in a technical account management or similar role, preferably in a technology-driven/SAAS industry.
  
• Strong technical aptitude and understanding of software development, database management, API integrations, and other technical concepts.
  
• Excellent communication skills with the ability to effectively communicate complex technical information to non-technical stakeholders.
  
• Strong executive presence & confidence in speaking to C-Level executives 
  
• Top tier project management skills;  ability to take ownership, driving progress forward & escalating blockers as needed 
  
• Experience working cross-functionally with product & engineering, as well as GTM teams (Sales, Customer Success) 
  
• Customer-focused mindset with a passion for delivering exceptional technical support and consultation to clients.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $106,350-$157,000. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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