Service Helpdesk Manager

Our client is seeking a Service Helpdesk Manager to join their team. As a Service Helpdesk Manager, you will be part of the Customer Support Department supporting the Tier II Helpdesk Team. The ideal candidate will have strong leadership skills, excellent communication abilities, and a keen attention to detail which will align successfully in the organization.

Job Title: Service Helpdesk Manager

Location: Chico, CA or San Antonio, TX

Pay Range:  starting salary is $87,000

What's the Job?

• Manage the Service Helpdesk Tier II team, assisting customers and field service technicians with basic MFP functions.
• Provide manufacturer-based training on hardware and technical MFP training to guide technicians in resolving print and scan tickets.
• Oversee call center management, including staffing requirements and performance metrics.
• Develop and implement standard operating procedures (SOPs) for technical and procedural tasks.
• Contribute to continuous improvement efforts to enhance productivity and reduce costs.

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What's Needed?

• Prior Call Center Manager experience is required.
• 5+ years of industry experience or previous management experience.
• High School Diploma or GED is required; an Associate or Bachelor’s degree is desired.
• Proficiency in MS Word, Excel, Outlook, and PowerPoint.
• Strong problem-solving skills and the ability to manage a high volume of customer calls.

What's in it for me?

• Opportunity to lead a dynamic team in a fast-paced environment.
• Engagement in continuous professional development and training.
• Chance to contribute to meaningful improvements and innovations.
• Work in a collaborative and supportive workplace culture.
• Competitive salary range reflecting your skills and experience.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.