Service Manager

DESCRIPTION

We are looking for a talented Service Manager to join our team specializing in Service for our Distribution Business Unit in Kitwe, Zambia.

In this role, you will make an impact in the following ways :

• Optimize Service Operations: By managing both workshop and field operations, you'll ensure efficient and effective service delivery to retail and distributor clients.
• You will also support in the management of key mining customers.
• Lead and Develop Teams: Your leadership will guide service staff and supervisors, providing them with constructive feedback and growth opportunities, enhancing overall team performance.
• Budget Management: Overseeing the departmental budget, you'll ensure financial resources are allocated wisely, supporting operational goals and sustainability.
• Problem Resolution: You'll tackle the most complex business challenges, ensuring smooth operations and resolving issues that arise within the team.
• Continuous Improvement: By leading initiatives to review and improve processes, you'll align operations with evolving customer expectations and organizational goals.
• Performance Monitoring: Regularly reviewing key performance indicators, you'll identify and address issues, driving improvements in service operations.
• Customer Satisfaction: Ensuring that the volume and quality of work meet company standards, you'll maintain high levels of customer satisfaction.
• Strategic Relationships: Building and maintaining positive relationships with key customers, you'll ensure their needs are met and foster long-term partnerships.

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• Strategic Planning and Execution: Develop and implement a long-term strategic plan for the service team, setting clear objectives and goals that align with organizational priorities and customer expectations.
• Relationship Building: Establish and maintain strong relationships with key stakeholders, including customers, team members, and other departments, to ensure effective collaboration and support.
• Performance Management: Oversee team performance, conduct regular performance reviews, and provide constructive feedback to ensure continuous improvement and high standards of service delivery.
• Data-Driven Decision Making: Analyze service capability metrics, compile accurate reports, and use this data to identify opportunities for improvement, optimize processes, and ensure all departmental controls are in place.

• University, or equivalent degree in a Mechanical Engineering relevant discipline or relevant experience equivalent required.
• Significant level of relevant technical experience, including supervisory experience, required.
• This position may require licensing for compliance with export controls or sanctions regulations.