Solutions Architect

Here at Skedulo, we're on a mission to support the 2.7 billion people in the world-and the companies that employ them-who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.

The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you're drawn to solving hard problems and want to help develop software that will make a difference in people's lives, Skedulo is for you. Visit our to learn more about what Skedulo does and to learn more about our people and team.

The Solution Architect's primary responsibility will be to ensure customer success and the value of using Skedulo by scoping and designing complex and innovative custom solutions that will solve for the identified business problems and encourage high adoption. This role partners closely with the Product, Sales, Delivery and Customer Success teams to get to the root of the Customer's problems for their deskless workforce, and work to take the solution from design to development and finally roll-out to the key users and stakeholders.

Key Responsibilities

• Plan and facilitate prospect and customer workshops to understand business problems and design solutions that will solve these problems.
• Create detailed solution and technical architecture diagrams, data models and process maps to support Skedulo Project Delivery of solutions.
• Leverage Skedulo and Customer Branding Assets to design prototypes to enable internal and external stakeholders to envision the Software Solution and support their understanding of its solution.
• Recommend coding and design best practices based on both Salesforce and Skedulo domain expertise and user research.
• Drive revenue and operational efficiency by creating and incorporating repeatable code Extensions for custom implementation projects.
• Provide guidance and technical expert services for customer and Partner technical resources.
• Design, build and recommend long term, scalable solutions for customers based on customer size and solution complexity, while recommending a phased approach where applicable.
• Have a robust understanding and incorporate user experience, behavioural research and technical specifications of solutions on mobile platforms.
• Create detailed Technical and Functional Documentation, outlining the design and scope of solutions, including diagrams of the proposed solution, data model and integration requirements, for delivery to prospective customers
• Play the role of a first level reviewer for customer redlines on any Statement of Work Legal documentation.

• Review and incorporate domain expertise for technical documentation generated by peers.
• Work closely with Skedulo Product Management to champion customer requested features while continually supporting the overall theme of making Skedulo the forefront of innovation in the mobile workforce management market.
• Work closely with the Sales Team to understand prospect business challenges and demonstrate how Skedulo can maximise their business success.
• Support the Project Delivery team as they execute the build, test, train and deploy of Projects when they have architectural questions, or the Customer changes their original requirements.
• Oversee the creation of As-Built technical specifications for custom development and systems integration requirements.
• Opportunities to work on core product development, integration development and customer success development projects.

Requirements

• Must have at least 3 years prior work experience as a Solution Architect in a complex environment; Salesforce Platform experience is highly preferred.

• Must have at least 3-5 years project delivery experience & vast pre-sales experience including presentation skills and ability to demo solutions.
• Must have excellent written and spoken English communication skills.
• Working knowledge in using Atlassian Suite, JIRA, Confluence and Service Desk.
• Prior experience working with offshore and distributed development teams

Desirable

• Experience working in high-quality wireframes and mockups in a pre-sales environment.
• Force.com / Sales Cloud / Service Cloud / Visualforce design consideration experience.

Benefits

• Fun, creative and fast-paced working environment
• Competitive Healthcare Benefits

• Competitive salary
• 7 paid sick days per year
• 4 weeks paid leave per year
• 10 days paid public holiday per year
• Mental Health Support/Resources through Modern Health
• 3 Paid Volunteer Days per year
• Working from Home Stipend
• Stock Options/ Equity
• 401k - 4% Company Match
• Paid Parental Leave for both carers
• Learning & Development Stipend
• Employee Referral Bonus