Strategic Account Manager, Key Accounts - Hong Kong

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The Opportunity:

As ‘Strategic Accounts Manager, Key Accounts’, you will be responsible for the performance and account management of a portfolio of large hotel chains. You are likely to have a strong network of hotel industry contacts & be working within an OTA, travel wholesaler, travel e-commerce, or distribution / account management function of a hotel chain. As an area of the business undergoing significant change, you must thrive in a rapidly evolving environment, be an engaging and approachable person who thrives in a team environment.

In This Role, You'll Get To:

• Understand the drivers for Hotel Chain performance & develop solutions to make positive impact to growth drivers.
• Evaluate Hotel Chain partnerships within your portfolio against set of health metrics, ensure Agoda has access to the best possible products and optimize performance.
• Regularly interact with Hotel Chains at corporate level and articulate both benefits & requirements of commercial, operational and technical changes.
• Negotiate with large-scale Hotel Chain partners at senior and executive levels and implement agreements.
• Work alongside Key Accounts Director & other senior stakeholders to develop products & business development opportunities to over-index growth targets.
• Share market knowledge & develop best practices, create efficiencies and help to grow Agoda’s market share.
• Collaborate across functions to achieve targets and develop strategies to scale for success.

What You'll Need To Succeed:

• 8+ years’ experience in an e-commerce key account management role.
• Or 8+ years’ experience working within a key account management role with a large international company.
• Strong communication skills and natural relationship builder, fluent in English and Chinese.
• Proven ability in negotiating agreements with large corporations.
• Current travel technology familiarity and some hotel systems knowledge preferred (CRS, PMS, GDS, CM, APIs).
• Advanced proficiency in Excel & data analytics and using visualization tools (e.g. Tableau, Metabase).
• Details orientated personality with the ability to solve complex issues.
• Experience in Management Consulting and/or Project Management is considered as a plus.
• Ability to work collaboratively across international cultures, languages, functions, geographies without hierarchy.
• Outcome focused, goal driven team leader and team player.
• Entrepreneurial “get it done” attitude and work ethic – a self-starter.
• Energetic and driven personality.

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