Systems Engineer

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Systems Engineer

ACCOUNTABILITY STATEMENT The Systems Engineer assists in planning, designing, configuring, maintenance and monitoring VyStar's enterprise server and storage environments. The candidate should have a clear understanding of how to research, design, implement, and troubleshoot information systems, cloud technologies and technology solutions in support of business needs. Assigned hours will primarily be VyStar corporate business hours but will also include evenings, nights, and weekends to implement changes or for support purposes. This role also participates in an on-call support rotation.

ESSENTIAL JOB FUNCTIONS

• Administers and manages the VyStar Citrix, virtual and physical server environment, storage and related infrastructure. Ensures the systems are functioning at optimal levels. This includes the monitoring of the systems hardware and storage platform.

• Specifies, procures, and implements: server, storage and cloud technologies. Evaluates factors such as vendor specifications, number of departments and employees serviced by data processing equipment, volume of transactions, time requirements, cost constraints, security requirements, and access restrictions and business continuity to determine hardware configurations.

• Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment, or modifications to existing equipment and systems, that will provide capability for proposed projects/workload, efficient operation, effective use of allotted space and system recoverability.

• Provides assistance to maintain and troubleshoot other systems as necessary. This includes internally deployed systems, VMware, Citrix, Microsoft clustering, SCCM, ADFS, Enterprise Storage Platforms, (EMC VNX and Unity), and others. Provides input into the deployment of DHCP, DNS, and other sub-systems as needed.

• Assist in support and roll out of cloud technologies including Office 365 and Microsoft Azure.

• Participates in information technology projects and is accountable to tasks, milestone dates and statuses.

• Documents related technical procedures, operations manuals, and other guidance. This person also acts as a liaison between VyStar and vendors regarding system related issues
• Other duties as assigned.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

Focus

Focus your full attention by carefully listening to and observing your client or member.

Connect

Consistently be friendly and approachable. Demonstrate you care.

Understand

Listen empathetically and ask questions. (70%/30%)

Counsel

Recommend solutions based on your clients or member's needs and objectives.

Advance

Ensure that member's expectations were exceeded.

Verify necessary follow-up action.

JOB KNOWLEDGE, SKILLS & ABILITIES

Strong analytical and problem solving skills are required. Must demonstrate knowledge of Cisco UCS, VCE VBlock, Dell servers, and EMC SAN architectures. Strong knowledge of Windows Server 2012/2016, Virtualization technologies such as VMware and Hyper V, Citrix and Microsoft Azure cloud services. Install, configure, maintain, and upgrade server operating systems and applications. Recognize and troubleshoot problems with server hardware and applications software. Establish and maintain system documentation, standards and procedures. MCSE and/or VCP certification a plus.

EDUCATION

Bachelor degree in Information Systems, Computer Engineering or a related academic area and a minimum of 5 years' experience as a systems engineer or in a related position. Additional years of related experience in the field may be substituted for the formal education.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is indented to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.