VIP Manager - 713 Music Hall

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Saleswe foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility supportit's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

I. Sales

• Actively solicit new and renewal business opportunities by conducting effective sales calls, outside sales calls, presentations to current and potential members, and conducting site tours
• Negotiate and close Foundation Room Memberships and VIP Music Hall sales
• Generate revenue via prospecting new leads, renewing current Members and prospecting lapsed memberships
• Optimize all Music Hall inventory for up-sell opportunities
• Monitor change in different industries and develop strategies to sell Memberships and up-sell guests to VIP
• Achieve monthly/quarterly sales goals and yearly budget goals
• Network with existing Members and VIP clients to develop referrals and maintain a high retention rate
• Consistently entertain and work in the Foundation Room and Music Hall to generate new business and maintain a good relationship with existing Members and VIP clientele
• Assist in coordinating all Member programming events including quarterly marquee party
• Become involved in outside organizations that can increase sales revenue
• Attend local trade shows; participate in sales blitzes and other off-site sales efforts

II. Sales Strategies and Reports

• Elicit effective communication of strategies, priorities and goals through sales meetings, performance appraisals, annual reviews and meetings with Sales Director and General Manager
• Maintain accurate daily office procedures and reporting
• Assist in communication with all venues regarding potential business / clients
• Ensure all accounting paperwork is accurate, collect Membership and VIP client monies, manage invoices/receipts
• Support all projects given by General Manager and Sales Director
• Review Salesforce reports, analyze data and incorporate information into sales strategy

III. Management

• Work closely with VIP Director, Director of Operations in Foundation Room for all Member and VIP client activity
• Attend weekly sales meetings, marketing and Foundation Room operation meetings
• Possess working knowledge of the operational department and their responsibilities in Foundation Room and Music Hall to ensure maximum Member and VIP clientele satisfaction

WHAT THIS PERSON WILL BRING

• Local sales experience, as evidenced by local business relationships and contacts
• Positive attitude and objective viewpoint in all circumstances
• Organization skills and ability to focus on tasks/goals
• Capable of taking creative risks to enhance revenue
• Professional demeanor and positive image in line with Live Nation brand
• Ability to sell a non-tangible product
• Show respect by considering the rights and dignity of others rather than self
• Confident communicator, able to present information in a non-aggressive and candid manner
• Able to maintain a flexible work schedule to accommodate business needs

Minimum Requirements:

• 3+ years of sales and customer service experience
• Experience in multi-unit suite or group sales
• Knowledge of basic MS Office Skills
• Basic managerial finance
• Must be able to maintain a flexible work schedule to accommodate business needs
• Tolerance of all cultures, music and art forms

Preferred:

• College Degree
• Hospitality industry experience strongly preferred
• Familiarity with ACT! or similar CRM
• Basic food, wine and liquor knowledge

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.