Associate - Client Relations

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Group Details

An exciting opportunity has arisen to join Tradeweb's Client Service team based in Hong Kong covering the whole APAC region. Working in a fast paced, challenging and dynamic environment, the team enjoys the responsibility of delivering the Tradeweb suite of products to our clients on the buy side.

As a Client Services Representative, you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of our products and services in order to meet with our clients' demands.

Job Responsibilities

• Support buyside clients with general platform / product queries
• Monitor trades and actively follow up to identify and resolve any issues
• Support internal teams in getting clients connected, delivering initial user training
• Work directly with the Sales Teams to onboard new clients, including training and the timely completion of relevant legal processes and documentation
• Ownership some buyside procedures and documentation
• Fostering productive relationships with both Clients and other Sales & Client Services Representatives; and supporting team efforts to deliver great service, particularly around product launches
• Ensuring the system is prepared for daily trading and monitoring for potential problems throughout the day

Qualifications

• Results oriented and motivated to deliver excellent client service
• Client services or financial services background preferred
• Fluent Mandarin
• Ability to multitask with strong organizational and time management skills
• Strong MS Office skills and must be comfortable using financial application
• Able to support colleagues in achieving collective goals and also demonstrate initiative and resourcefulness in independent task.

Private Policy Statement Link:

https://www2.tradeweb.com/l/105492/2021-05-05/h7v2kl/105492/1620231674fqv9j2ci/Tradeweb_EU_Applicant_Privacy_Policy.pdf

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