Helpdesk Support Specialist

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

At BILL, we listen, learn, and lead-fostering collaboration and a drive for continuous growth. We're committed to building a diverse and inclusive workplace that values each person's unique skills and experiences. Even if you don't meet every requirement, we'd love to hear from you-you might be just what we're looking for, whether in this role or another.

✨ Let's give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Join a collaborative team of IT experts at Bill! We're seeking a hands-on Helpdesk Support Specialist who is eager to learn and contribute to a supportive and knowledgeable team. You will be an integral part of ensuring our employees have a smooth and productive experience with their technology, including end-user computing, productivity applications, telephony, and video conferencing systems. If you're a strong communicator with a passion for helping others, we'd love to hear from you

We'd love to chat if you have:

• Bachelor's Degree in a related field (Computer Science, Information Technology, etc.) or equivalent work experience
• 2+ years of proven experience providing IT support in a fast-paced environment, with strong troubleshooting skills for desktop/client software and hardware issues
• Solid understanding of Windows Servers, Active Directory, and networking fundamentals (IP, DHCP, DNS)
• Hands-on experience supporting end-user productivity tools such as Google Workspace, Microsoft Office Suite, and endpoint security software
• Familiarity with AV equipment and systems, including video conferencing solutions, with the ability to troubleshoot and resolve AV-related issues
• Excellent communication and problem-solving skills, with a strong commitment to delivering high-quality customer service

The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$83,200-$99,800 USD

What's in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [email protected].

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.