Hotel Customer Service Agent NF-02

Summary This position is located at USAG Wiesbaden, FMWR, Wiesbaden Army Lodge To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume This vacancy will have an initial cut-off of 21-July-2025. Applicants who submit an application packet prior to that date and found eligible will be given first consideration. Additional referral lists may be issued as vacancies are needed Requirements Conditions of Employment Direct Deposit and Social Security Card is required. Meet qualification/eligibility/background requirements for this position. A one-year probationary period may be required. Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation. This position may require a health screening. Immunizations may be required as a condition of employment for the health and safety of those in the facility. Must be willing and able to work nights, weekends, and holidays. Qualifications 1. Possesses demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties associated with front office operations as a desk clerk (duties may include telephone services, reservations, accountability reports, etc.) 2. Ability to communicate verbally and in writing using the English language in a clear, concise, and grammatically correct manner 3. Mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change 4. Ability to use automated equipment in the performance of required duties 5. Experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel Best Qualified Criteria 1. At least (6) months of verifiable hospitality or customer service experience Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE. Education This job does not have an education qualification requirement. Additional information Area of Consideration: The Area of Consideration for this vacancy announcement is local commuting area. The local commuting area is defined was within 100 km (60 miles) of Wiesbaden, Germany. (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1600 CET on 07/28/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band Allowances and Differential Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. Sunday premium may be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. Night differential may be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Foreign Overseas Allowances Allowances, differentials, or incentives will not be paid. Employment Overseas provides a lot of additional benefits & entitlements, for more information please see the agency contact information listed below for your local NAF Human Resources office. Applicants must comply with the Exceptional Family Member Program, for information click here. Other: Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Conversion of employment category (from RPT to RFT) may be accomplished without further competition in accordance with AR 215-3. Overseas Employment Eligibility U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship. Read more Benefits Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below. Review our benefits